Shop Policies


We are human and strive to complete our vintage and pre-loved listings as accurately as possible.  If you feel a mistake has been made on our part, you must contact us within 48 hours of receiving your order. 

If we choose to make a decision to accept a return, all return shipping costs must be paid for by the customer.  Your item must be sent back unworn or unused and in the condition it was sent in (we have reference photos for comparison should any discrepancy or damage from shipping arise.)

Our listings are carefully described, measured with garment laying flat and include condition evaluations such as "good, very good, excellent and mint condition" so that you can shop with ease.

We will happily provide extra measurements or images upon request.

We do not manufacture any of our items - they are all pre-owned and in most cases, pre-loved.  If an item is "Deadstock" (vintage items that have never been worn) that will be reflected in the listing description.

Please keep in mind that vintage clothing and items may have been worn or used before. Even New Old Stock may have flaws from its manufacture or previous storage. Due to the nature of these items there may be minor imperfections. We do our best to note the flaws but we may miss trivial ones - we take great care to represent everything carefully. 

Please measure yourself or a like item of clothing to ensure a suitable fit. It is also suggested that you allow ease in comparison to our measurements.  Most vintage items do not include stretch unless otherwise stated in the listing description.  Minor alterations might be necessary for the best fit to your figure, as with any item of clothing. 

We are a small business that understands working with customers from afar.  Please feel free to message us with any questions prior to purchasing as we are happy to respond.


Purchases shipped within Canada:

Shipping rates are based on Canada Post flat rate boxes in accordance with the size of the item.

Purchases shipped to the US or Other International Countries:

Shipping rates are based on customer location, weight and package dimensions of item.  This rate is determined during the check out process.  All items are shipped with Canada Post.

Please note that we do not ship to all countries.  Please contact us if you have any shipping issues during the check out process.

We are happy to use your own FEDEX account.  Please contact us with your FEDEX account number as soon as you have made your purchase and we will adjust the shipping method.

Customer is responsible for all and any import/VAT fees incurred with the destination country.  These fees may be collected upon delivery and are NOT INCLUDED in your purchase and shipping costs charged by Wildwoodrose Vintage.